Postage, Returns & Wrapping

 Postage

• UK Standard: £6  We send all these packages via second class tracked and signed via Royal Mail. We cannot guarantee they'll be posted the day the order is placed but we will try our hardest! It depends how busy we are in the shop.
• We offer free standard delivery on all UK parcels over £150.
• International delivery: £30. If a heavy or large item costs much more than this to post then we may contact you to pay extra on the delivery. International parcels are sent tracked.

Returns

 

Please return within 28 days of the purchase. If an item is faulty please contact us.

Sale items cannot be returned or exchanged unless faulty. Please note that earrings cannot be returned.

If you'd like to return an item you've bought online, then please send it back to us in its original packaging with no labels removed and make sure you include your order number and contact details in the parcel. Once we have received it we will issue a refund (not including original postage costs unless the item is faulty). It takes a few days for the refund to appear in your account so please be patient.

Please email us at hello@roseandlyons.co.uk or call us on (+44) 01749 813011 if you have any questions. 

​Wrapping

We are always happy to gift wrap in pretty paper with colourful ribbon (at no extra cost) and can enclose a gift receipt.  If you'd like different wrapping paper then order some of the gorgeous paper we sell and we can use that.
We can add your personal message in one of our many greetings cards - just add one to the order and let us know what message you'd like. Please let us know via the Contact Us page as soon as you've ordered, or call us.